Shipping & Returns

At AniMoods, we aim to make ordering your card deck as simple and transparent as possible. Below you’ll find everything you need to know about shipping, delivery, returns and order support.


Shipping Destinations
At launch, AniMoods ships to:

🇬🇧 United Kingdom

🇺🇸 United States

We’re looking forward to expanding to additional countries in the future.


Shipping Costs
To provide a reliable and fully tracked delivery service, all AniMoods orders are sent using Royal Mail tracked services.

United Kingdom | Royal Mail Tracked 48 | £4.95
United States | Royal Mail International Tracked | £17.95

Shipping costs are calculated automatically at checkout based on the delivery country before payment is completed.

Dispatch & Delivery
Orders are typically dispatched within 1–2 working days.


Estimated delivery times

United Kingdom
2–3 working days after dispatch.

United States
Approximately 5–10 working days after dispatch.

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number and a link to track your parcel.

Please note that delivery times are estimates and may vary during busy periods, public holidays or customs processing.


USA Customers

Import Duties & Taxes
AniMoods decks are dispatched from the United Kingdom but manufactured in China.

US customers may be required to pay import duties, tariffs or carrier fees before delivery.

These charges:

  • are not included at checkout

  • are outside AniMoods’ control

  • are collected by customs or the delivery carrier where applicable

For a single deck, additional charges may be around $15–$40, although the final amount will vary depending on local customs requirements.


Returns
We want you to be completely happy with your purchase.

If you wish to return your order, please contact us within 14 days of receiving it.

To be eligible for a return:

  • Items must be unused.

  • Items must be returned in their original packaging.

  • Proof of purchase may be requested.

Once your return has been received and inspected, we’ll process your refund in accordance with our Terms of Sale.


Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

  • your order number

  • photographs of the damage

  • a brief description of the problem

We’ll work with you to arrange a replacement or refund as quickly as possible.


Frequently Asked Questions

When will my order be dispatched?
Orders are typically dispatched within 1–2 working days. Once your order has been shipped, you’ll receive a confirmation email containing your tracking information.

How can I track my order?
All orders are sent using tracked delivery services. You’ll receive an email containing your tracking number and a link to follow your parcel once it has been dispatched.

What should I do if my parcel hasn’t arrived?
Please check your tracking information first, as it provides the latest delivery updates.

If your parcel appears delayed or has not arrived after the estimated delivery timeframe, please contact us and we’ll be happy to investigate with Royal Mail.

What happens if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damage.

We’ll work with you to arrange a replacement or refund as quickly as possible.

Can I change or cancel my order?
If your order has not yet been dispatched, we’ll do our best to accommodate changes or cancellations.

Once an order has been shipped, it can no longer be amended. However, you may still be eligible to return it in accordance with our Returns Policy.

Which countries do you ship to?
At launch, AniMoods currently ships to the United Kingdom and the United States.

We’re looking forward to expanding to additional countries in the future.

How are shipping costs calculated?
Shipping costs are based on the destination country and are clearly displayed at checkout before payment is completed.

AniMoods currently offers flat-rate tracked shipping for both UK and US orders.

What is your returns process?
If you’d like to return your order, please contact us within 14 days of receiving it.

Returned items must be unused and in their original packaging.

If your item is faulty or damaged, we’ll arrange a replacement or refund in line with our Returns Policy.

Will I need to pay additional charges when ordering from the USA
Possibly.

AniMoods decks are dispatched from the UK but manufactured in China.

US customers may be asked to pay import duties, tariffs or carrier fees before delivery.

These charges are not included at checkout and are outside AniMoods’ control.

For a single deck, additional charges may be around $15–$40, although the final amount will depend on local customs requirements.